RETURN AND RETURN POLICY

At Alaqmar Burhan, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

We accept returns under the following conditions:

Items must be returned within 7 days of delivery
Products must be unused, unworn, and in their original packaging
Proof of purchase (order number or receipt) is required

Certain items may be non-returnable due to hygiene or clearance reasons.

2. Non-Returnable Items

The following items are not eligible for return:

Used or damaged products (not caused by shipping)
Items marked as final sale or non-returnable
Pet supplies, electronics, or personal items once opened (unless defective)

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will review the issue and arrange a replacement or refund where applicable.

4. Refunds

Once your return is received and inspected:

Approved refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method
Shipping charges are non-refundable unless the return is due to our error

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service for returns

6. Cancellations

Orders can be canceled within 12 hours of placing the order. Once an order has been shipped, it cannot be canceled.

7. Contact Us

For return or refund requests, please contact us with your order details:

Email: info@alaqmarburhan.com
Address:
30 N Gould St, Ste R
Sheridan, Wyoming 82801